Privacy policy

Update date: 28/04/2025

Presentation

This site is published by Planet Concept Production (hereinafter “the publisher”).

SIRET number: 801 967 779 00019

The website address is: https://www.crepes.com

Privacy policy objectives

In order to ensure the protection of your personal data, The Editor will only collect, process and share personally identifiable information with your consent, unless permitted or required by law, in which case your consent will not be required.

The purpose of the Privacy Policy is to inform users of why and how The Editor, or anyone acting on its behalf, will collect and use their personal information. It is intended to be in plain language to ensure informed consent from users.

For the purposes of this Policy, “personal information” means any information about an identifiable individual or information that allows an individual to be identified. Wherever possible, we will anonymize, pseudonymize and/or aggregate such information so that it no longer identifies an individual.

How consent is obtained

We are committed to obtaining consent prior to collecting personal information from an individual. Consent may be express or implied, and may be provided directly by the individual or by his or her authorized representative.

We prefer to obtain express consent, whether verbally, electronically or in writing. However, implied consent may be reasonably inferred from a person's action or inaction. For example, providing a name and address to receive a publication, or a name and telephone number to obtain an answer to a question, is considered implied consent to the collection of information containing personal information. In determining the appropriate type of consent, we take into account the sensitivity of the personal information involved, the purposes for which it is collected and the reasonable expectations of a similarly situated individual.

If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.

It is not always possible, particularly in the case of government requests, to obtain consent for the collection, use or disclosure of personal information. We will never disclose such information other than in accordance with this Policy, except as required or permitted by law.

Data collection objectives

Information is collected in accordance with the purposes and objectives set out in this privacy policy.

Some of the reasons we collect your personal information include:

· To provide products and services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations.

· To provide and improve these products and services: Data collected during your interactions with our services may be used to analyze and improve the operation of our products and services.

· To develop new products and services: The data collected may be used for research and development purposes to offer new products and services to our users, in particular through advertising and marketing messages.

· To offer personalized products and services: Collecting and analyzing the data generated by your interactions with our services enables us to develop and create products and services that are relevant to your expectations in terms of culture and entertainment, in particular in order to provide adaptation measures for customers who require them.

· To evaluate the performance of products and services: Data is collected in order to obtain information on the advantages and disadvantages of our products and services, and to evaluate and resolve them if necessary, notably by means of surveys. This enables us to ensure the quality of our products and services, as well as promoting risk management.

· To protect the privacy of our users. The data collected enables us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise.

· To meet legal obligations. Data is collected to meet obligations arising from laws, regulations or international treaties.

Personal data collected

The Editor may collect personal information in various forms, but will do so only by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or as permitted or required by law.

The personal information collected, as well as its sensitivity, may vary depending on the context of the interactions between you and The Editor. This is why it is our priority to inform you of the nature of the personal information we use.

We protect all personal information we collect. Among the personal information that may be collected and used, we pay particular attention to :

Name and contact information. First and last name, e-mail address, mailing address, telephone number and other similar data used to contact you.

Credentials. Passwords, password hints and similar security information used to identify you and access your account.

Demographic information. Information about you such as your age, gender, country and language of communication.

Payment information. Data required to process your payments, such as your payment instrument number (e.g. your credit card number) and the associated security code. Payment data is not stored on our servers, but by the payment gateway.

Images and sounds. Audiovisual data used to provide services.

Interactions. Data relating to your use of our websites, platforms and tools. This is data you provide in order to use the products. In other cases, such as error reports, this is data we generate.

Other examples of interaction data we collect include:

· Payment and account history. Data on the items you purchase and activities associated with your account.

· Problem resolution and support data. Data you provide when you contact L'éditeur for assistance, including the products you use, and other information that helps us solve your problem.

· Interests and preferences. Information about your interests and preferences. Apart from the information you have explicitly provided, the other data we collect may enable us to define or guess your interests and preferences.

· Content consumption data. Data on the multimedia content (e.g. TV, video, music, audio, books, applications and games) you access through our products.

· Searches and orders. Search queries and commands you use when using our website.

· Textual, input and handwritten data. Textual, input and handwritten data and related information.

· Location data. Data, which may or may not be precise, about the location of your device. For example, it is possible to collect location data from a device's IP address, or from data in your account profile that indicates with less precision where you are, such as the name of a city or a postal code.

· Other data. Other data provided when you use our website, including data from Google Analytics.

Purposes of data processing

Providing our products and services. We use data to operate our products and services, as well as to provide you with rich and interactive experiences.

Improvement of products and/or services. We use data to improve our products, including adding new features or capabilities (Error reporting at the time of purchasing a product, or while viewing a service page, etc.).

Personalization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your use of the product, your activities, interests, and location.

Product and/or service development. We use data to develop new products. For example, we use personal information that we anonymize or pseudonymize to better understand our customers' needs.

Customer support. We use data to diagnose and resolve issues related to products and/or services, restore access to your personal account, and provide other support and assistance services.

Contributing to security and problem resolution. We use data to contribute to the security and resolution of issues with our products and services. This includes using data to ensure the security of the services offered to our customers, detecting malware and malicious activities, resolving performance and compatibility issues to help customers get the most out of their experience, and informing them of updates to our products and services. This may include using automated systems to detect security issues.

Security. We use data to protect the security of our products and our customers. Our security features can prevent the operation of malware and inform users of the detection of malware on their device, or use video surveillance to ensure public safety during events.

Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can subscribe to email newsletters, respond to surveys, and choose whether or not to receive promotional communications from the Publisher via email, SMS, postal mail, and phone. For more information on managing your contact details, email subscriptions, and promotional communications, please refer to the Access and Control of Your Personal Information section of this Policy.

Relevant offers. The Publisher uses data to provide you with relevant and important information regarding the products and services offered. We analyze data from various sources to predict the information that will be most interesting and relevant to you and communicate it to you in different ways. For example, we may predict your interests in shows and suggest new activities that you might enjoy.

Advertising. The Publisher uses data collected through its interactions with you, from some of our products, and on third-party websites to advertise our products and services, including on third-party sites. We may sometimes use automated processes to make advertisements more relevant.

Business transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with subscriptions to products and use contact details to deliver products purchased in our online shops/ticketing.

Reporting and business operations. We use data to analyze our operations and improve decision-making processes. This allows us to make informed decisions and create reports on the performance of our activities.

Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to confirm the validity of tickets sold to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.

Legal compliance. We process data to comply with the law. For example, we use the age of our customers to ensure we meet our obligations regarding children's privacy protection or to ensure that the customer meets the recommended age for the audience. We also process contact details and identifiers to help customers exercise their data protection rights.

Research. We use data to conduct research, including for scientific purposes and in the public interest, where permitted by law.

The processing methods used

The publisher places the utmost importance on the security of your personal information and is committed to handling it according to industry standards and practices, solely for the purposes for which it is collected as described in this policy or in a specific notice to that effect. Nevertheless, the absolute safeguarding of this information is impossible due to the inherent security limitations of transmission over the Internet. Therefore, the information transmitted to us is ultimately at the user's own risk.

Access and Control Procedures for Personal Information

The publisher ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used. You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe your personal information is inaccurate or if you wish to access your personal information, you may also request the deletion of your personal data.

All requests should be addressed via the contact page or to the address commercial@crepes.com. To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

Furthermore, there may be circumstances where we cannot provide you access to your personal information, particularly when access may lead to the disclosure of another person's personal information and that person refuses to consent to such disclosure, or when legal restrictions apply. If such a situation arises, we will inform you of the reason why we cannot provide access to your personal information.

If your request concerns data appearing on third-party websites or platforms, please contact those third parties directly.

Retention of Personal Information

The publisher retains collected data for varying periods of time, depending on their nature and usefulness in providing our products and services. During the retention period, the publisher takes physical and technical measures to ensure the security of data containing personal information.

Personal information may be stored outside the country in which you reside if a third-party provider or another entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed, or stored, and government authorities and law enforcement agencies in those countries or territories may have access to it. Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods.

Specific features

Cookies

If you visit the login page, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain any personal data and will be automatically deleted when you close your browser.

When you log in, we will set a number of cookies to store your login information and screen preferences. The lifespan of a login cookie is two days, while the lifespan of a screen option cookie is one year. If you check 'Remember me,' your login cookie will be retained for two weeks. If you log out of your account, the login cookie will be deleted.

Technical or functional cookies

Some cookies ensure the proper functioning of certain parts of the website and take into account your preferences as a user. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our site, and, for example, items remain in your cart until you complete your payment. We can place these cookies without your consent.

Statistical cookies

We use statistical cookies to optimize the experience of users on our website. With these statistical cookies, we gather information about the use of our website. We ask for your permission to place statistical cookies.

Activate/Deactivate and Delete Cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies cannot be placed. Another option is to modify your internet browser settings so that you receive a message every time a cookie is placed. For more information on these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not function properly if all cookies are disabled. If you delete cookies in your browser, they will be placed again after your consent when you revisit our website.

Embedded Content from Other Sites

The articles and pages on this site may include embedded content (such as videos, images, articles, etc.). Embedded content from other sites behaves in the same way as if the visitor had visited that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools, and track your interactions with this embedded content if you have an account logged in on their website.

When visitors or users submit a form, we capture their IP address for anti-spam protection. We also capture their email address and may capture other personal data included in the form fields. When visitors or users submit a form, we retain the data indefinitely.

Forms

This website captures the IP address for each form submission. Other personal data such as your name and email address may also be collected, depending on the fields of the form.

Online sales

We collect information during the order confirmation on our store.

During your visit to the site, we track:

· Products you have viewed: for example, this allows us to display products you have recently looked at.

· Location, IP address, and browser type: we use these for estimating taxes and shipping costs.

· Delivery address: we will ask you to enter this to estimate shipping fees before you place your order and to send you the order!

We use cookies to track the contents of the cart while you browse our site.

When you make a purchase on our website, we will ask you to provide information including your name, billing address, delivery address, email, phone number, payment data / credit card, and possibly account data such as username and password. This information will be used for:

Envoi d'informations concernant votre compte et votre commande

· Sending information regarding your account and your order

· Responding to inquiries, including refunds and complaints

· Processing payments and preventing fraud

· Setting up your account for our store

· Complying with any legal obligations, such as tax calculations

· Improving our store's offerings

· Sending you marketing messages, if you choose to receive them

If you create an account, we store your name, address, email, and phone number, which will be used to pre-fill the checkout for future orders.

We generally keep your information for as long as we need it for the purposes for which we collect and use it, and we are not legally required to continue retaining it. This includes your name, email, and billing and shipping addresses.

We also store comments or reviews if you choose to send them.

Third-Party Services

We do not share your personal information with companies, organizations, or individuals outside of the Publisher, except for our authorized suppliers and partners who need access to the information for the purposes outlined in this policy and within its limits, as well as in the following cases:

· With your consent.

· For storage in cloud servers, in which case personal information may be transferred through third-party jurisdictions. Please note that we only engage the services of reputable companies with privacy policies.

· For external processing needs: We share personal information with other trusted companies or individuals who process it on our behalf, according to our instructions, in accordance with this privacy policy, with a level of data security at least equivalent to ours and in compliance with any other appropriate security and privacy measures.

· In particular, we use the services of third-party providers to aggregate, clean, and analyze data in the cultural sector so that they can enhance this data and develop tools for the benefit of the public or industry stakeholders. To do this, these providers process the information provided in the following manner:

· For legal reasons: We share personal information outside of our company if access to it is necessary to comply with applicable laws and regulations. The publisher is committed to not selling or renting your personal information to any third party.

In the course of managing the site, Web Weasel may temporarily and occasionally have access to the data submitted on the site.